Careers

Career Opportunities

Customer Service Specialist (Job link)

With retirement comes an opportunity for a full-time Customer Service Specialist to join our team! And with an updated company policy, current employees’ relatives are only restricted within the position supervisory reporting relationship. The LREC customer service specialists are responsible for providing effective service to all new and existing customers. Gain and utilize in-depth knowledge of utility services and other energy services programs to answer questions, provide information, and drive customer satisfaction. As a cooperative, our customers are members, and the ideal candidate will embody that mentality by providing thorough support to all forms of inquiries, documenting all interactions to ensure a comprehensive team approach to customer service.  

On-site in our Pelican Rapids, MN office, this specialist will be a member of our customer services team, responding to inquiries via phone, electronically, or in-person. Become proficient in responding to requests regarding electric energy usage, electric billing rates, energy conservation, and energy efficiency rebates. May also assist with communication related to account status and amounts due, autopay, E-billing, budget billing, and confidently responding to past due issues and actions. Documentation of all consultations with members in contact tracking system, including preparing and delivering any written follow up correspondence. Outside of utility services, the specialist will gain understanding to provide sales information about energy related products and services offered by the cooperative, such as off-peak programs, stand-by generators, solar panels, and other products that may arise.

Qualifications for the position include:

• Requires a combination of education and experience equivalent to 2-3 years customer service experience.
• Ability to communicate in a professional, helpful, and courteous manner with customers and other visitors or callers.
• Excellent level of written and verbal communication skills.
• Analytical and problem-solving skills, with the desire for continuous learning and development.
• Strong interpersonal skills and the ability to build positive working relationships.
• Strong communication and organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with attention to detail.
• Intermediate computer proficiency, with ability to use Microsoft Office products including Outlook.
• Capacity to work standard work hours, Monday – Friday 7:30AM – 4:00PM, and overtime as needed. Assistance will be expected during major outages.

This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away.

The pay range for this position starts at $20.00 – $23.00 per hour. The total compensation package includes company paid health insurance for single coverage and a 401K company match. Job offer rates are determined based on the candidate’s specific education, experience, knowledge, skills, and in alignment with market data.